Quote:
Originally Posted by 214Chevelle
I know exactly what you are talking about. I agree with you. It's happened to me lots of times. Many times I've had vendors not answer the email at all. I like to call and ask the questions, but you can hardly ever get anyone to answer the phone either. One thing though...they know how to charge your credit card and take your money though.  |
Quote:
Originally Posted by DRJDVM's '69
I totally agree...
But the one thing I always try to consider....think about the sheer volume of emails they get EVERY day....add that to the number of phone calls.
I'm sure most companies would love to have 20 helpful knowledgeable people thats sole responsibility is to answer emails and phones....but its never going to happen in 99% of business'
If I email 1-2 times with very brief or no response I dont even keep trying that route...time to pick up the phone
if the online support sucks....and the phone support is no better....no more business from me...
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For some small one man shops it maybe tough to keep everyone happy. I'm a one man shop and I spend 40% of the day answering emails and putting out estimates. On top of that I'm in the shop working on cars and making parts.
I can see how it would be overwhelming if a shop had to sell multiple products. But customers keep me in business so it's all good. Gotta get it done.