As for me I try very hard to get back with everyone as soon as I can.Up until a few week's ago I didn't have internet in the shop.Now that I have it in my shop I can check Emails and PM's over lunch or at breck time.I perfer to speak to customer's over the phone.It is easier to answer all the question's asked.But I have sold part's and frame's to some I have never spoke with.Please feel free to call me any time during businees hour's.