Quote:
Originally Posted by Mad Matt
Sorry for the delay I have been traveling a lot. Mario, your trans is shipping today. Paul has been trying to reach you about it. You received all the other parts. I am sorry about the lack of communication on our part its not our way. We just have been at the mercy of Astro on the cyro process for your trans upgrade. They have been stacked up with orders and it just has taken a long time. Paul spoke to you a few weeks ago and we have been just waiting for them to let us know when it was shipping. They called today and its going out now. I have asked Paul to call you again to discuss.
|
The first line here pretty much sums up my experience with American Powertrain. I was pushing to get my parts on time and had many wrong shipments. Proactive communication was non-existant from them. If I did not call daily and push them for information I feel like I would still be waiting on my delivery. The most frustrating part was when I talked to my sales guy and he apologized saying the shipping manager was traveling on the Power Tour so they did not know when they would be shipping the correct products to me. Doesn't make you feel too good when you want to complete a car to enjoy the summer and your build is waiting on a vendor who is out playing.
I agree American Powertrain means well as a company but operationally a lot needs to be corrected. Hopefully soon changes are made so they don't completely destroy their reputation like other trans vendors have. In the end I did get a great transmission that I love but a less stressful purchase and better would have been nice.