Quote:
Originally Posted by camcojb
To me it's much easier (and more successful) to keep your customers happy and get the rewards of that relationship, plus the additional business they bring because they're happy and spread the word, than to not take care of your customers and constantly battle to replace the ones you lose so you stay in business. As hard as it can be to develop a good customer it baffles me that so many companies just don't seem to care about keeping them.
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Sadly the 80/20 rule applies to your common sense and logic. Unbelievable isn't it.