Quote:
Originally Posted by Sieg
Sadly the 80/20 rule applies to your common sense and logic. Unbelievable isn't it.
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I've been buying cars from one dealer here in Seattle since 1976.... I'm on #9 now... It's really not hard to keep customers. Treat them with respect... do what you say you're going to do... be honest when things aren't going as they should.
When I was the factory Rep for Brown Jordan... I treated every customer as if we were partners. The better they did - the better I'd do. After all... I was a commissioned rep... so I got a percentage of everything. I could write one order and feed them full of crap - and make nothing from then on... Or I could help grow their business - which would in turn - grow mine.
Not really rocket science.