Make sure you have your phone records to show that you've called --- but have NOT received ANY phone calls back from them. Remember you're building a case for INTENT TO DEFRAUD.... there's a very fine line between INTENT and just being a lazy bozo...
ALSO -- document and print out any emails with dates etc that you've sent and received (or not) and have them in chronological order... Again -- you want to show that you've sent several unanswered emails. You want to show that all the emails etc worked JUST FINE --- right up until they got your money!
I'd go back and document from the very first contact. Doing this will show that GETTING THE ORDER they were very fast with responses.... but once they received the money --- then they went unresponsive. Once again -- you're trying to build a case for INTENT. They went out of their way to get the money -- then dropped off the face of the earth so to speak.
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