to the OP, not out of line in my opinion, this is a significant financial transaction and if you cant get what you expect when promised then their is no reason for you should not setup a contract... No reason @ all... if the shop doesn't want to sign up.. move on.. you are paying good money and providing a good timeline that everyone agrees to then their should be no problem.
I bet their is more then a few people who ordered from NRE who wish they had this up front..
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