Good on them for doing the right thing. Ive had nothing but positive experiences with them.
It would have been better if the thing had been put through that sort of testing prior to being released to the public. That said, it takes a big man to admit a design flaw after the fact. It would have been easy for them to tell a customer with a broken PHB mount that the system was designed mainly for street use and that the fix is on the customer.
But they didn't.
Very cool.
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