[chr2002ca]

I've used Ebay extensively for nearly 10 years now and totally agree. Their policies are a joke with no legs to stand on and the customer service is even worse. They basically allow scumbags to do whatever they want. At the same time, they continue to raise their fees. A competitor could crush Ebay if they truly wanted too, given how many people now dislike the site. I've honestly felt like starting an auction website call FreeBay and the site would just make money off advertising. A site where:

1. Bidder's name and history information is no longer hidden from other bidders during an auction(so you can see if another bidder is a seller's 'buddy' and collusion is taking place)

2. If you bid and win the auction and don't pay without good reason(item not as described), your sorry ass is off the site forever.

3. If you can't properly describe your item and it's obvious there were fraudulent intentions on your part, your sorry ass is off the site forever.

4. A seller can actually control who's allowed to bid on their auctions(minimum purchase history or membership term). Ebay claims it can partially do this, but I haven't gotten it to work yet.

That would be a good start. If I had better Web site engineering skills and more free time, I'd be working on it right now.