[fesler]

Lutzy,

We noticed your post here today and find it unfortunate that you chose to handle this in a public forum rather than contact us directly. We would have been happy to resolve any issues you might have had and thus took it upon ourselves to research your product inquiry as soon as we saw your post. Since you chose to make this public, and have not replied to our attempts to contact you directly today so that we could resolve this issue, we feel it only right to reply here.

This is what we know...

You called us this morning (11/13/13) to place an order on a set of TL-69camSS-BK taillights with smoked lenses. As we told you at that time, this item is in stock and ready to ship within 24 hours, due to the fact that we offer several different lens options and we must allow time for the lens to be installed and the glue to dry before we ship them. We gave you pricing and you asked if we could give you a better deal, so we offered an additional 5% off as a courtesy discount. After complaining a bit you said one of our dealers offered the product cheaper.

As we told you, we cannot and will not step on our dealers toes and undercut them, and if they had a cheaper price you should buy them from from that dealer. You then asked for free overnight shipping to make up for the price difference. Shipping would have been another $107 and we told you we are sorry, but we cannot do that.

You said OK to this and that you were going to contact other dealers to shop around. We told you that was fine and that we understood. After that we received numerous calls from our dealers about a rude person contacting them for the very lights you were looking for and requesting a discounted price.

It is our business practice to never charge anyone for a product until it ships, not to mention you never placed an order, so we do not know what you meant by "after you pay." We also are not sure what you mean by, "the stories start coming" since, again, you never placed an order so we don't know what we would have to make excuses for.

At this point we are not sure why you are upset, or what more we could do to make this right. If there is anything we can do, please let us know.