Curtis made a good point about get it in writing. We have a contract that gets signed, we feel it protects everyone. we write down numbers, and talk about it.
One thing that has NEVER happened......... a potential customer has NEVER asked for a signed agreement! NEVER. we provide one.
The next thing that turns these jobs sideways is when the customer comes in and I quote" Can we do this? or That?" well of course we can, but now the plan and budget go out the window. STICK TO THE PLAN.
I have a customer who brought us a driving Yenco clone 69 Camaro. We gave him a Estimate to do the work requested. The car showed up, now he wanted us to remove the carpet and windows to look for rust. NO PROBLEM. yep there is rust. Ok now can you take the car apart and sandblast it? YEP. Guess what. New floor, new quarters, door, fenders, tail pan. now he is so upside down, so what does he do? goes and buys another car sight unseen off the internet and has it shipped to us to use it. It is JUNK. He paid more for it than I estimated to fix the other one???? WTH now he has no money to fix Either.
Now I have 1 car blown apart and one complete sitting in the shop and the customer has no money?? 2 69 Camaros for sale now.
That is a build gone ALL wrong ALL due to the customer NOT LISTENING to the shop. what do you think we do all day here???
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