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Old 11-13-2014, 10:10 AM
bonspeedbrad bonspeedbrad is offline
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Default Unhappy Customer

The very first thing I encourage anyone reading this post to do is search forums for other bad comments about bonspeed or myself. You don't find any, why, because we build top quality product and we offer great customer care.

The second thing, I encourage each of you to do is go back and read the customers post. I offered to have the wheels brought back and we would refinish to his satisfaction at no cost. Yes, he must pay shipping from Norway, because we only shipped them to his shipper in NJ.

It is always frustrating when a customer takes photos of very small areas and then blows them up 25X to show others. It is also frustrating when they exaggerate the situation. Kim forgot to inform the forum that we included a great deal of technical expertise for his fitment and many questions, offered him a bargin price and even included extras such as lug nuts and valve stems at no cost!

What else did Kim forget? The purchase was a Lay A Way, we awaited decisions on fitment and finish delaying his order. He stated that we had two powder coat errors and the reason he does not TRUST me. Well the wheels were refinished, because he changed his mind on finish and we stripped and re-powdercoated at no charge.

I offered Kim a resolution and by his own admission he did not want to accept that offer. Remember, you always find more issues than applause on forums and again I encourage you to look for complaints on bonspeed or myself.

Remember, you should really know all the facts before you pile-on.
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Brad Fanshaw
bonspeed Wheels
Tech Line:714.666.1966
www.bonspeedWheels.com
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