It's an old saying: Quick, cheap or good. You can only have two. The shops that only deliver one go out of business. Some shops just need to learn when to fire their customer.
Adding project managers and business experts won't magically make all three happen. In fact because they do not produce, it will likely cut out cheap. I don't think everyone should be able to have a car built. It used to be that if you wanted a cool car, you had to build it yourself.
I've worked in a few custom car and race shops. They all payed less than half what a decent mechanic, machinist, welder or fabricator would make, but I did all three. I got tired of it, went back to school and got an engineering degree. Now I build parts and cars on the side. I am very picky about what I do and who I do it for and I don't work cheap anymore.
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