Quote:
Originally Posted by ironworks
The biggest thing I have learned is you have to be able to charge a customer a fair amount of money to be able to keep the ball rolling. You also have to take your licks when you screw something up. No one builds everything perfect every time. The way to win a customer is with integrity and knocking money off the bill with out them asking because you screwed something up does that.
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I'm not a customer, can't afford to be. I work for a company but have my own accounts and deal directly with the customer. Sometimes it's a property manager often times it's a building owner. The relationship and trust is what makes the combination work. I have customers that I've had for the last 8-9 years and they've followed me from the original shop I was at. I'm not the best mechanic, not the fastest or even the prettiest. What I've got is my word, honesty and integrity go along way when dealing with people.
I'm actually surprised that the high end shops aren't more than $105. Are the guys doing the work, say a journeymen fabricator, making $50-$60 an hour?
Great conversation!