One of the major differences has to be leadership. Employees must know you appreciate them and have their back. You lead with integrity and their place is secure within your business. It's also important to help them with their personal lives. When you do these things, it's much more likely to create loyalty. You must manage them, but leadership is the key.
However, it's a fact that you can't make a duck into an eagle. You can only hone and shape people so much. They must have the rough qualities you require up front.
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Todd
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