Quote:
Originally Posted by Vince@MSperfab
This is where experience will come into play.
The way I see it. If I inspected your car, you were handed a recommended list of work and parts required then issued a quote than I am obligated to that quote. If something goes array because I ordered an ill fitting part then within reason that is on me and my shop. Will not be passed onto my customers.
If a customer supplied a part, I will then quote for fitment and charge accordingly to what I know from past experience.
The only way a customer may go over budget is if they add or expand on that job. Either way it should not be a surprise at the end.
Total cost, customer expectations and payment plans should be settled at the time of deposit and increases should be discussed at the times they are necessary.
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Yes yes yes agree 100%.
as you see your practice is not universal
