Quote:
Originally Posted by Blake Foster
I would have to agree, when a shop quotes a 1/4 panel install it is what 32hrs??? depending, I think the depending part is the KEY, how is the shop to be responsible for an ill fitting 1/4?? maybe the car doesn't fit the 1/4??
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IMHO they are responsible for the output which needs to account for +- X% variance from the estimate based on experience..... Again using the lumber example... if you hired a GC to build you a home... they showed up with 2X material cost because the lumber they bought was 50% rotted you would tell them to pound sand...
Quote:
Originally Posted by Blake Foster
Heres an example we are working with right now.
69 Camaro customer wanted all the glass changed, wanted it tinted, cool before installing the glass we had them tinted (this makes sense ) you get a better quality tint job right??? install the windows, begin aligning, goes ok they are a bastard to get right.....right???
customer picks up car on a trailer, drives it a week later and washes it there is a leak on the pass side door window. brings it back, start realigning it. hummm, take the window out lay it on a FACTORY side glass, the replacement is Bowed in the upper rear corner by 3/8 of an inch. call customer to get another side glass no problem, shows up EXACTLY the same, call customer he calls supplier, supplier doesn't know what to do sends another glass from a different manufacture......... still waiting to get the window.
so who covers all that time???
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Again.. you own the output... personally I would treat customer supplied materials like cancer.... and if you HAVE to accept them... then the customer needs to own any time spent making parts they supplied work..