Thread: Anvil Auto
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Old 01-13-2015, 12:30 PM
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ANVIL1 ANVIL1 is offline
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Join Date: Aug 2007
Location: Los Angeles, CA
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Default Status of Rear Spoiler

Hello David,

To follow up with what Matt posted on Pro-Touring in response to your inquiry, Matt didn't know it was you he was corresponding with. He asked you for your name and email address so he can look up your order, but you did not provide that information. We unfortunately don't know all of the screen names of our customers on the forums. If he knew it was you, he would've told you the status of your rear spoiler. The parts Matt advised are due any day now are from a different factory that does not make the rear spoilers. As you were previously informed, we have a rear spoiler on order for you and will provide you with the ETA as soon as we know what it is. You were given the option of a full refund but you declined. You chose to wait for the part. We are not trying to keep parts from our customers. What we are trying to do is make sure we are not selling subpar parts. Since that is what we were receiving from our factory, we had to halt production until these issues were resolved. It took longer than anticipated but we have high hopes that the next batch of parts will have the quality we expect and require before shipping any of them to our customers. Your Rear Spoiler is next in line for production. If you can no longer wait for it, we will give you a full refund. Regarding attorneys and lawsuits, on our end, we are doing all within our control to appease you. Legal action is not necessary. If however you continue in that direction, we will proceed with issuing a full refund for the rear spoiler and consider your order closed.

Thank you, Manal
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