Quote:
Originally Posted by badazz81z28
Yeah, but it's the weekend. Although I have called them in the past, I'm convinced the folks answering their phones only know what is on a computer screen. They have made it painful to get previous answers and I know other customers are here.
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Then tell the rep that the information he/she is giving you isn't helping and is unacceptable. Ask to speak to someone else who does know. People spend a lot of money on their product and expect customer service to match. Don't be afraid to politely push.