Quote:
Originally Posted by Chassisworks
on multiple occaions that takes minimum two weeks to check in returned parts at their dock. That's just how busy they are. Then the sales rep gets documents to turn in. Then he has to actually fill them out. Then he has to turn them in. Then the accounting dept gets the papers, then the credit card company has to let you have the money back. Not so simple. Then if you are dealing with a retailer, that's an extra couple steps.
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In today's day and age this is not acceptable.. Just my opinion. As a vendor I would try and express my concerns with the top management of that company. (Not directed at you) but in general terms. I would bet anybody in a top position would view the matter seriously.