Quote:
Originally Posted by bret
I have to say that this is a very unusual comment. Most of the time we get excellent comments about our tech support...it is certainly something that we work quite hard to achieve.
I want to give you some direct contact info for any future issues that may arise.
Rodney Mason - [email protected] - Rodney is our head tech guy and has had a personal hand in developing most of our product line. He is the guy I go to for answers.
Darren Schilling - [email protected] - Darren is our National Sales Manager and a 14 year veteran here. There is little that he can't answer or have the authority to resolve.
Bret Voelkel - [email protected] - I own the place. I can fix it.
ALL of our guys are well versed on our product line, and are experienced hotrodders. But if you cannot get satisfactory answers to a question via the front door [unlikely] I absolutely guarantee that one of the contacts above can fix the problem.
To your specific problem with the powdercoating...it is tough to forsee how a component may be handled during installation, but if you believe that the coating was defective I will certainly send you a new set of arms. I want our product to look good under your car so you will be proud to show them off to future customers! That is why we powdercoat all of our fabricated components while other companies do not [or make it an extra cost option]. Feel free to email me or Darren directly about a return number. |
I like your style. Thanks Bret.