I remember when you came in to pick up the complete suspension system back in 2013. Haven't heard from you in a few months. Glad to hear you're back on the road.
I believe the key to this situation would have been getting the correct springs on the car prior to any shock damage occurring. The photos were helpful only in identifying a general ride height issue, but without the measurements we requested from you earlier this year we could only guess at a spring rate. Even the 2.6" that you cited in your post leaves the question of whether the measurement was taken at the shock or at the wheel. The reason we request the actual installed and ride height spring lengths is to avoid any confusion and to make the correct recommendation. We use the amount of compression travel available and the loaded spring data to figure out how many spring rate steps you would need to avoid bottoming out. But regardless, glad to hear that Abel Chevrolet got you sorted out with the stiffer springs and that you're back on the road.
Sorry that the shock replacement didn't work out as you had hoped. But at a year or year and a half past the purchase date we offered to repair the shock at no charge. Unfortunately a repair didn't fit your timeframe, so a single shock from inventory sold at a discount was our next best solution.
Speaking frankly, as a manufacturer we can't simply replace every $350 shock that been on a car for 12-months. Especially without verification that the entire suspension system was correctly installed and setup. And as a fellow car guy, if your car is having an issue such as a grinding noise, tires rubbing, or suspension bottoming out, figure out what the issue is and get it fixed right away. Continuing to drive it when something isn't right only leads to part failures and expensive repairs.
Call me if you want to get that extra shock fixed. I still might be able to work out a no charge repair.
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