I couldn't get through it all (ADHD or something) but I liked his delivery of a message about "looking within" - meaning ask yourself what role you take in the project - both in its successes and its failures. Customers often blame the shop and shops often blame the customer. Lots of huge egos in this car world - on both sides.
How about some good ole fashioned personal accountability? Yeah.
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2004 NASA AIX Mustang LS2 #14
1964 Lincoln Continental
2014 4 tap Keezer
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