I have had the exact same problem with FAST tech support.
I don't even call anymore.
Here's a really good way to get FAST support from the experts.
Go to cpgnation.com and then to the FAST Forum.
There are several expert users that reply to questions within 24 hours.
I have had tremendous luck doing this, and FastmanEFI is on there every day. He is very helpful and always gets back with insightful advice.
There are even a few top notch FAST XFI tech support people that contribute.
For anyone like me running an XFI, this is how to get tech support.
Hope this helps.
572Camaro
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