It's really unfortunate to hear this. I bill for what gets done in a day, not a completed part. Every employee has a detailed log book and I convert those notes to billable time. My guys work over 8 hrs a day plus lunch and no breaks. There are no cell phones allowed in the shop and everyone keeps very busy. I never bill 8 hrs, because I do not believe anyone is 100 percent efficient. I typically bill 6 hrs for every 8 that my top guys do. Less for less efficient guys, but the quality is what remains my utmost desire and what we deliver. Also all work in my shop is scheduled, meaning that if it is in the shop its being worked on everyday till it leaves. My track record speaks for itself as do my customers. This is where we came up with the #wedontstorecars and we stand by it. We bill every two weeks, and only take deposits for parts we need to buy. We have enough capital and we are debt free we don't live off deposits. Nor do we rob Peter to pay Paul. Its just never works long term. I hope your truck is on the right path and you can be driving it soon.
Thom
SaltWorks Fab
Sarasota, Fl
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