[CJD Automotive]

I have thought long and hard about how to respond to Greg’s situation, or even if I should. We have many RSRT parts in common, as with many others on this forum, and have all been dealing with Ron Sutton. I’ll start there.

I met him through the forum, like most, when he first started posting. He posted up some great stuff, technical advice, and theory, that eventually became sticky forums. He was very willing to offer advice and suggestions to help improve my car and others, at the time, free of charge. This Ron I really liked, said he was just giving back.

Told me around summer of 2015 he was developing front and rear suspension clips, JRI shock package, as well as a brake system from Stoptech. Sounded really good, based on everything he had told me, and all his testing he advertises on the his website, must be a killer, proven setup. I ordered and paid for everything in Fall of 2015, with delivery to be right after the new year in 2016.

This is when I started noticing the change in Ron, it was the start of him being very difficult to reach or long delays on responses (the birth of RSRT). The most irritating thing was to have a question or need an answer and be told he’s too busy and will get back with you in a few days or week, but see him answer forum questions during this time or post on FB! I’m a PAID customer, and that should take some precedent. We had a discussion where I told him that, and he explained he just had too much going on. I understand that, but if you try to be great at everything to everybody, you’ll not be very good at any of it to anybody. Scale back to what you can handle and be great at.

So without getting into the the nitty gritty details, the rear frame rails were delivered summer of 2016, and the clip, late Fall of 2016. Almost a year from the time ordered. Still no brakes, those would be mid-2017.
There were issues with the blueprints that caused lots of work to be performed and then redone to correct. This eats up valuable time, and this is what is most irritating about the delays in response. Greg touched on this a bit, and he “gets it”. I am just a regular guy with a job. I have to plan and block time to work on my car. I don’t get to block a lot of consecutive days, but on the few occasions I have, I’ve run into blueprint issues that took days to resolve because Ron was too busy to respond. This kills my allotted time and is demoralizing to me as I build this. It just kills my motivation when i have to remove or move something that was incorrect in a print.
I’ve had issues with delayed parts, wrong parts, wrong prints, and wrong dimensions supplied to my wheel maker, but suffered through with the impression I am building a bad ass suspension car. I still believe that, because if I don’t, then all this was for nothing, and that I’m not willing to accept given the time and money I have invested in this.

We all wanted to post our issues, but none of us were done with our cars. We would need setup advice and dimensions; to post would mean a clean death as we are nobody’s and Ron was the forum “superstar”. This could have only been done by someone with clout, that’s you Greg.

Now that it is done I have mixed feelings. Where do we go from here? I hope Ron continues to support and help his customers utilizing his suspension systems (me included). I hope that all of us with builds become a priority customer. I hope he realizes what I stated earlier, "Scale back to what you can handle and be great at”. I personally have just been very frustrated and disappointed with the parts and service I paid for. That cannot be undone from this point back, but can be a different and positive experience from this point forward. Only he can make that happen and I believe it will be the defining moment for Ron Sutton, RSRT, his customers, and the future of all involved.