Quote:
Originally Posted by CJD Automotive
Now that it is done I have mixed feelings. Where do we go from here? I hope Ron continues to support and help his customers utilizing his suspension systems (me included). I hope that all of us with builds become a priority customer. I hope he realizes what I stated earlier, "Scale back to what you can handle and be great at”. I personally have just been very frustrated and disappointed with the parts and service I paid for. That cannot be undone from this point back, but can be a different and positive experience from this point forward. Only he can make that happen and I believe it will be the defining moment for Ron Sutton, RSRT, his customers, and the future of all involved.
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My two cents, go to the manufactures that Ron sourced his parts from for tech help. I’ve been getting calls from customers friends and others in the community that are in the same situation as yourself, and going back to the original source seems to work best since it’s become pretty clear that Sutton doesn’t have the knowledge that he claimed. I’ve refrained from saying anything for a while or getting into details, but I have talked to manufacturers/distributers that have had to spend HOURS on the phone explaining to Sutton how the parts that he was selling worked... these are things he should have known if he was giving a seminar on how suspension works. Nobody should have to spend two hours teaching Ron the basics of how a JRi shock works, but that happened a few weeks ago...