Hey Mario,
A-he's probably burnt out
B-can't fix some issues, doesn't want to deal with it rather than learning, which takes time, but can't give more time due to being burnt out.
C-you always hurt the ones you love
BUT,
There are NO excuses for the lack of customer service(specially for a great customer). I do 4,000 something invoices a year, some as small as 20$ and into 6 figures.
Wish i could get 1/2 my customers to pay on time, but noooo, i have to pay somebody to chase the money which should have been done when the job was done. this ain't Macy's
We have to treat ALL problems the same. The customer is our boss, just the way it is....
I just wish i was smart enough to see the bad ones before i do business with them in the first place.
Sux. Hope it works out for y'all
__________________
Mike
|