[kwhizz]

Originally Posted by DOOM

I have one last thought, comment on this subject before I have Jody close it up . As I followed GW on his journey to GOOD GUY'S TEXAS, Seeing GW enjoy the heck out of his truck was awesome to watch as the trip went along. As I watched this I couldn't help to think about all the jerkoff's that screwed this guy around and all they gave up by not taking care of this man. He finally has a shop that got it right for him and I believe they now have a customer for life plus all the referrals that this guy is going to send them. It's a win win for the shop . In the beginning when I started my shop I was going gang busters so it was easy to think who gives a **** if a guy's not happy there's going to be another customer right behind him. Well after about a year or so business started dropping off . And it wasn't hard to figure out why. It took me a long time to bounce back . I still see some of those customers who I will never get back. They go to other shops that take care of them. Plus you don't facture in the people you lost because bad word of mouth goes around a lot faster than good! When this happens it humbles you in a hurry trust me ! I did a lot of soul searching during that time and changed my whole perspective around on how I needed to do business. I was fortunate to be able to save my business but it doesn't always work that way. So I say go right ahead keep thinking your THE guy your shop is full of cars . Keep screwing people over and it won't be long before you figure it out like I did!!!

Bingo !!!!!!