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Old 06-11-2021, 10:42 AM
TechNova TechNova is offline
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I have seen a reduction or delay in responses from many vendors, local and national. Short staffed due to inability to hire good workers, people working from home without all the resources of the office, people not supervised at home so they don't get as much done.
Alot more time spent in Zoom meetings to discuss things that would have taken only a minute in person with a co-worker.
Email volume has increase exponentially in the last year. I have to make time more often to go thru and delete and look for ones I need to respond to. Emails get buried in the volume.
I have had to resend tax info to vendors we have used for years, some long enough ago that we mailed the info to them and they have it in a file cabinet at work that they can't access at home.
I occasionally have to temper my desire to dump a long time vendor and realize that customer service is not the way it was a few years ago. The people moving up in the ranks of these vendors do not have the same emphasis on customer service.
I think it is a time to have a more than normal amount of patience in dealing with vendors.

Last edited by TechNova; 06-11-2021 at 10:45 AM.
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