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Originally Posted by just_a_69
Update for anyone who is curious:
After talking to John on the phone he said he was going to get my order out by the end of that week or the following week. He created a label and sent me a tracking number the same day (June 18th)… still no parts and when I check tracking it still says “Pre-shipment, shipping label created”… as I stated above, I did add the “ricks tank dual bulkhead”, so maybe that’s why it’s taking longer than expected…
I’m not trying to bad mouth the company by any means, but I have a feeling I’m not the only one waiting for their parts and wanted to share my experience so far.
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After multiple phone calls, one email, requests on the website Chat Bot, and a request for refund through Paypal I finally gave up on an order for some parts that was placed September 13th 2024. Filed a claim with Paypal before I run out the window for resolution with them which is 6 months.