Quote:
|
Originally Posted by EFI
I once owned and operated a couple of pizza parlors. As much as we tried to make every order right, we had our share of mistakes. Usually it boiled down to employees that just didn't care.
Who made the mistake? In my shop it could be several people. We had order takers that didn't repeat orders back to customers. If they did get it right, we had pizza toppers that didn't always pay attention to what was on a slip. From there we might have cooks or a pizza cutters/boxers who wouldn't notice a mistake made by toppers. We also had pizza cutters/boxers that would put product in the wrong box.
It always shocked me how those things could happen.
Unfortunately all the training in the world wouldn't do anything for people who take no pride in their work.
But, in the end they were my shops and my employees, so I was responsible. If something wasn't right I wanted to know, so I could make it right.
Not all restaurants will make it right, but if your order is incorrect, I suggest you talk to someone in charge. Typically owners/managers understand the value of their customers.
My 2 Cents.
_________________________
- Dan
|
Well said Dan. I guess when you think about it alot of people just have no pride in the work they do. If I didn't pay attention to what our sales people ask me for it could cost the company 10's of thousands of dollars for each oops. I am just an employee, but it is in my best interest to keep the company I am working for viable. Why do people not get that. When I was in high school bagging groceries, I still wanted to do a great job. I was one of the only baggers that actually got tips. people would check out at the register I was working. That should make you proud, no matter what the job. Anyway, back on topic. Shouldn't the person passing the food to the customer be the last to check for accuracy? Thanks for the input.