[bret]

Every once in GREAT while I run across an experience that just has to be shared. I will attempt to relay this info as accurately and as non biased as possible and offer no additional editorial.
I have a Fuel Safe fuel cell in my 69 Mustang. Beautiful piece...expensive, but if you are ever upside down on fire...priceless!
A couple of nights ago I was trying to determine why my fuel gauge was not reading correctly...it read empty but I know [thought?] there was at least 5 gallon of fuel in the cell. The fuel level sending unit is installed [by Fuel Safe] in the top of the tank towards the front passenger side, accessible from the trunk. [in a Mustang the top of the gas tank is the trunk floor]. It is installed with the typical 5 machine screws that [I thought] threaded into a blind nut plate that was molded [again, I thought] into the bladder like the other bladder connections.
Anyway it seems as though the nutplate for the fuel sender is not molded in but loose and when the fuel level sender is removed the nutplate falls down inside the fuel cell.
I spent a day or so in therapy over this and then decided to call the company to see if there was a magic fix. Worst case I figured that I could get them to send me another nut plate so I wouldn't have to remove the cell, drain it, remove the foam, and find the original nut plate to install it. Several hours of messy work could be avoided if I could simply remove the nearby bolt-on fill plate and slip in a replacement nut plate.
It seems as though Fuel Safe will only sell through it dealers, none of which stock this service only part [they tell me]. The dealer could special order the part, but it may take a "few days" to process the order. By the way...they have a $100 minimum order policy. I may have attributed this bit of frustration to the methods of a single sales guy, but I went through 2 of them, Drew and Harold [who had answered questions for me before] and got the same "it's company policy" response.
I will now keep my promise of no additional editorial.
If you have made it this far...thanks for enduring my way-too-long vent.