Since I am [sometimes miserably] familiar with both sides of this situation, I have thought about this quite a bit. We have all had similar experiences as a customer. After some cussing and venting we all typically follow along like sheep and go on to the next project [as I will]. The only way to "passively resist" is to keep as many people informed as accurately as possible. I am fully aware that there are at least 2 sides to every story, and that I have only presented my side. As a business owner I can only hope that IF we ever treat someone in this manner we are made to answer for it. We deserve it.
I also think that the specific problem at any company who operates like this is simple ignorance. The people who make these policies simply don't have the "nuts and bolts" knowledge to make an informed decision...and the people eho DO havethat knowledge are not entrusted with the authority to do so. I can't believe that a company who otherwise make a clearly excellent product would readily approve of such a couterproductive policy.
I think the thing the bean counters miss is that we are all spending diposable income. this is not grocerys or medicine...no one NEEDS this stuff. It all exists for our collective amusement. If we are not amused, we will not spend. Pertty soon there will be no beans to count.
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