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Originally Posted by Kris Horton
Hey Steve, I doubt that complaint will be a big hurdle because in the end, they insured the guy and he was fully at fault. I had a similar problem with State Farm last year when a lady was kind enough to rearrange my Mustang's driver's side fender, bumper, wheel, and suspension to the tune of $15K...they complained a bit, but ultimately bit the bullet.
On a sidenote, I sent a client of mine to BOS. He lives in AZ and wanted to know if I had any suggestions in regards to body shops and Penny came to mind. I couldn't vouche for them personally, but you seem to be happy with them as well as a credible source, so hopefully it all works out. 
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Your buddy will really like BOS. They're good people.
I know this is the job of thier adjuster.. to try and minimize State Farm's loss, but in the end they will loose. They just need to know we arn't going to cave in. This isn't like fixing a Toyota Camry..
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"A ship in port is safe, but that's not what ships are built for."
See Bad Penny run the cones:
https://www.youtube.com/watch?v=8GUPPIX-92U
1971 Chevelle Wagon - Roadster Shop Chassis ProCharged Shafiroff LS and lots of yada yada
1968 Camaro - Project Track Rat - 440 RHS LS