Jody,
I have the same issues with FedEx here in NC. They delivered a package two days after it was supposed to be next day and the box was torn, taped and was empty. The larger size box should have tipped the driver off that nothing was in it when he picked it up.
I submitted a claim and still waiting two years later. I called the parts company and informed them and asked if I could buy another, but not to send FedEx. This company sent me a new part free of charge and told me this was the last straw for them and they were cancelling their dealings with FedEx.
good luck!
__________________
Jay
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