unhappy with Air Ride customer service

[bret]

I appreciate everyones support...and do not take it lightly. We would not have that support if we had not earned it in some context over the years.

As I have posted elsewhere, I am very allergic to airing one's dirty laundry in public, but my allergy is second to the need for accurate and relevant information. It pains me to see customers struggle to get parts they've already paid for, and service to get them installed and working correctly...especially from anyone who RideTech is associated with.

I also appreciate the scope of the problem that Scott, Jody, and the other moderators face with complaints and comments about vendors and manufacturers. As an opinion, I think these comments, when made by the affected parties, are useful, needed and should flow mostly uncensored. I also think they could be contained within their own section so those who do not want/need to see them don't have to be exposed to negative activity. [remember, this is fun, right?]
I further think that participation witin this feedback section should be limited to the affected parties...the customer and the vendor or manufacturer. Others chiming in does more to inflame the opposing party, and does not seem to help resolve these problems.
I've likely already said too much...I will now return to the task of finding compressors, building more shocks...and seeing if we can get PTS customers taken care of.