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-   -   Thank you DSE!!! (https://www.lateral-g.net/forums/showthread.php?t=31961)

RBR 05-18-2011 10:04 AM

Thank you DSE!!!
 
DSE sent me a brand new M/C and brake booster. They contacted me direct and sent out a new one along with a shipping label to return the old one at no cost to me.
They stood behind the product they sold . It was great to have this kind of service. Thank you again DSE!!!

In the past I have delt with buying a brand new 12bolt with brake kit included. Rotors didn't fit the axles. The solution from the vendor was to grind the rotors to make them fit. I did and it worked, but brand new stuff in a kit should work.
(not purchased from a supporting vendor of Lateral G)

Another bad deal was when I bought my clutch, bell housing and flywheel to convert my new LS to work with myTKO600. The company with the expert :lol: knew all the right parts to order . I was sent out the wrong parts, I contacted the company. The solution, send back the parts at my cost and charge me restocking 15% restocking fee :( . (not a supporting vendor of Lateral G) I contacted BBB when I should have went to Consumer Affairs. Lesson learned on that one. The funny thing was I saw the AS#%*@* on Speed TV not long after. It was a trip to put a face with the person who ripped me off.

:lateral: :cheers:

wiedemab 05-18-2011 10:53 AM

Cool
 
I'm glad they got you taken care of.

They've always treated me very well.

tones2SS 05-18-2011 05:37 PM

DSE is a stand up shop and they do killer work as well.

Stuart Adams 05-18-2011 06:28 PM

Quote:

Originally Posted by tones2SS (Post 348754)
DSE is a stand up shop and they do killer work as well.

Yes they are and do. :hail:

Ron in SoCal 05-18-2011 09:00 PM

And how do you know Stu? :D

Bowtieracing 05-18-2011 09:04 PM

DSE and KORE3. There are no better in quality and customer service.

ModernMuseum 05-19-2011 10:41 AM

DSE sets the bar pretty high when it comes to customer service. :lateral:


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