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Old 05-18-2011, 10:04 AM
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RBR RBR is offline
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Default Thank you DSE!!!

DSE sent me a brand new M/C and brake booster. They contacted me direct and sent out a new one along with a shipping label to return the old one at no cost to me.
They stood behind the product they sold . It was great to have this kind of service. Thank you again DSE!!!

In the past I have delt with buying a brand new 12bolt with brake kit included. Rotors didn't fit the axles. The solution from the vendor was to grind the rotors to make them fit. I did and it worked, but brand new stuff in a kit should work.
(not purchased from a supporting vendor of Lateral G)

Another bad deal was when I bought my clutch, bell housing and flywheel to convert my new LS to work with myTKO600. The company with the expert knew all the right parts to order . I was sent out the wrong parts, I contacted the company. The solution, send back the parts at my cost and charge me restocking 15% restocking fee . (not a supporting vendor of Lateral G) I contacted BBB when I should have went to Consumer Affairs. Lesson learned on that one. The funny thing was I saw the AS#%*@* on Speed TV not long after. It was a trip to put a face with the person who ripped me off.

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  #2  
Old 05-18-2011, 10:53 AM
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wiedemab wiedemab is offline
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Default Cool

I'm glad they got you taken care of.

They've always treated me very well.
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  #3  
Old 05-18-2011, 05:37 PM
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tones2SS tones2SS is offline
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Thumbs up

DSE is a stand up shop and they do killer work as well.
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Old 05-18-2011, 06:28 PM
Stuart Adams Stuart Adams is offline
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Default

Quote:
Originally Posted by tones2SS View Post
DSE is a stand up shop and they do killer work as well.
Yes they are and do.
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Old 05-18-2011, 09:00 PM
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Ron in SoCal Ron in SoCal is offline
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And how do you know Stu?
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Old 05-18-2011, 09:04 PM
Bowtieracing Bowtieracing is offline
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DSE and KORE3. There are no better in quality and customer service.
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Old 05-19-2011, 10:41 AM
ModernMuseum ModernMuseum is offline
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DSE sets the bar pretty high when it comes to customer service.
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