I was absolutely busting the guys balls as it was a great diversion during a frustrating work day. I have a very understanding boss--me. I was, however, trying to make a valid point and create a reasonable and viable option of buying a new box with my cash flow $$ bills and wait for a credit after their reasonable judgement as to the problem with my box. In actuality, the box is brand new as I just got around to installing it in the spring. After the box was installed and didn't improve the steering much if at all I found wear in pretty much everything else that constitutes the steering system. Until I installed these last week I was in no position to isolate the problem to the box. The context includes my prior experience with what they consider customer service (see my reference to the hydro-boost system I bought from them), a reply I got to this post on the 349-409 forum about another bad CPP500 box and the thread on the pro-touring forum (
http://www.pro-touring.com/showthrea...g-out-of-ideas!!!!) {definitely worth a read} all of which seem to indicate that the 500 box has a lot of issues and in that their customer service falls short of several customers' reasonable expectations. The steering parts I bought from them a few weeks ago and just installed were absolutely fine. Unfortunately, you can't learn anything meaningful about a company or a person for that matter when things go smoothly. Its the bumps in the road and how companies/people deal with them that reveal character. This is a very expensive hobby and making info available to our community about our dealings, both good and bad, helps people make informed buying decisions. Do with it what you will.