CPP--bad steering box & customer service

[lnirenberg]

I was absolutely busting the guys balls as it was a great diversion during a frustrating work day. I have a very understanding boss--me. I was, however, trying to make a valid point and create a reasonable and viable option of buying a new box with my cash flow $$ bills and wait for a credit after their reasonable judgement as to the problem with my box. In actuality, the box is brand new as I just got around to installing it in the spring. After the box was installed and didn't improve the steering much if at all I found wear in pretty much everything else that constitutes the steering system. Until I installed these last week I was in no position to isolate the problem to the box. The context includes my prior experience with what they consider customer service (see my reference to the hydro-boost system I bought from them), a reply I got to this post on the 349-409 forum about another bad CPP500 box and the thread on the pro-touring forum (http://www.pro-touring.com/showthrea...g-out-of-ideas!!!!) {definitely worth a read} all of which seem to indicate that the 500 box has a lot of issues and in that their customer service falls short of several customers' reasonable expectations. The steering parts I bought from them a few weeks ago and just installed were absolutely fine. Unfortunately, you can't learn anything meaningful about a company or a person for that matter when things go smoothly. Its the bumps in the road and how companies/people deal with them that reveal character. This is a very expensive hobby and making info available to our community about our dealings, both good and bad, helps people make informed buying decisions. Do with it what you will.

[SLO_Z28]

Originally Posted by lnirenberg

Do with it what you will.

I will use this to feel better about ever buying anything from CPP, as they responded promptly and were ready to remedy the problem. Also, walls of text are hard to read, punctuation is your friend.

[Boss 5.0]

Looks to me like the entire thing was a huge waste of time for someone who was bored out of his mind and felt like busting some poor working shlubs balls. Move on with life. They said they would take care of it.

[GregWeld]

CPP are "average joe" parts... so you bought PRICE over TOP QUALITY to begin with. A buddy just bought their A arms - despite my pleading with him to NOT buy them - and the alignment shop couldn't align the car - and pointed straight to the CPP arms as the reason.

Having said that - they told you they'd handle it - once you sent the parts back. So send the parts back.

[onelapduster]

I think I missed where you feel entitled to a new box being sent without meeting the warrenty stipulations. Seems unreasonable, on your part. Then to post it up while puffing out your chest as if you did something good is in poor taste.

[lnirenberg]

Originally Posted by SLO_Z28

I will use this to feel better about ever buying anything from CPP, as they responded promptly and were ready to remedy the problem. Also, walls of text are hard to read, punctuation is your friend.

This certainly means you dealt with someone who was able to resolve problems, if there were any. If you did find someone at CPP who was able to help you I would appreciate his/her contact info. The end result I would like to achieve to is a functioning CPP500 box. It fits great but i would like to do no more than 1 additional removal and install. All the other items I bought from them from them have been as advertised and I am satisfied.

[QUOTE] Looks to me like the entire thing was a huge waste of time for someone who was bored out of his mind and felt like busting some poor working shlubs balls. Move on with life. They said they would take care of it.[QUOTE]

the fact was I didn't get what i would consider a reasonable resolution especially considering i was willing to pay for the 2nd box while they figured out the problem with the original very gently used one but i got very concerned when i found the thread on pro-touring forum and a similar problem that surfaced on the 348-408 forum so they should be aware that their boxes have had problems and given my distance getting back a box with the same problem would be annoying at the very least so they need to do some real life testing on any replacement box they ship out which has not always been the experience of some other customers which makes the fact that i played with the guy a little an immaterial point of fact and i like run-on sentences and feel your grammatical comments are gratuitous irrelevant and quite honestly hurtful as the point is the message not the media imho nuff said

[GregWeld]

A ban is in order here....

[lnirenberg]

Originally Posted by GregWeld

A ban is in order here....

I agree put me out of my misery