Quote:
Originally Posted by realcoray
Lately I think I'm realizing that for any service type company, the vast majority of them in a given industry are pretty much completely terrible as far as customer service goes.
When even my brother was in the parts/cars business, I got pretty much the same service level from him as around half of the vendors of lat-g I've bought from, which is to say far less than ideal.
It's the same with pretty much every other industry I interact with, a common one even cited here is contractors, but I've so far this year had similar poor experiences with real estate agents, bankers etc.
As Greg noted, there are a lot of vendors that you never hear bad things about and that's usually a good sign. I think a number of those vendors have also shown (as have leaders in other industries) that you don't need cut throat pricing, and that people will pay for quality products and service.
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Very well said. I think a lot of customers are more than willing to pay extra for great customer service and products. I think SC&C, Kore3, and HPI are great examples of this.