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Old 04-09-2013, 09:50 AM
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Quote:
Originally Posted by camcojb View Post
To me it's much easier (and more successful) to keep your customers happy and get the rewards of that relationship, plus the additional business they bring because they're happy and spread the word, than to not take care of your customers and constantly battle to replace the ones you lose so you stay in business. As hard as it can be to develop a good customer it baffles me that so many companies just don't seem to care about keeping them.
This is why we treat our customers like family, they fly into town and hang out at the shop for hours and play with the dogs ask how the kids are doing and have lunch with the guys. I dont want clients that dont love what we do I want clients that live what we do and want to be apart of it. Its simple do what they ask and dont waste their money and they will be happy.
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Chris Fesler
Fesler Built - Scottsdale, AZ
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