Quote:
Originally Posted by XLexusTech
And here is the Rub... look up a couple of posts.. if you had a shop that sourced an ill fitting quarter and as such spent 3X the time budget fitting it.. then you would have this exact scenario.... this is exactly the point I am making....
Looking for a process where projects are delivered on time, on budget and with quality...
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This is where experience will come into play.
The way I see it. If I inspected your car, you were handed a recommended list of work and parts required then issued a quote than I am obligated to that quote. If something goes array because I ordered an ill fitting part then within reason that is on me and my shop. Will not be passed onto my customers.
If a customer supplied a part, I will then quote for fitment and charge accordingly to what I know from past experience.
The only way a customer may go over budget is if they add or expand on that job. Either way it should not be a surprise at the end.
Total cost, customer expectations and payment plans should be settled at the time of deposit and increases should be discussed at the times they are necessary.
There are instances where you may have an open repair order with a customer because they are not sure what direction they are going to go. Most times they figure it out real fast after the project gets to a certain point. These should be handled carefully and make sure the customer knows what may happen and is aware of possible cost.