how would you guys feel about the way this went down - Lateral-g Forums

speedshftr · #1 06-02-2009, 06:12 PM

i ordered the flush cowl from anvil for my 68 camaro.i was very exited to get this item on my car.i paid by credit card and about a week later the box was found sitting on my porch .the box looked a little funny in one spot but i didnt think much of it.later that evening when i oped it i saw rite away the cowl was cracked on the edge.i contacted them and they asked for pictures.they looked at pics and said they would send a new one out and shipper will pick up the old one.
great rite? wrong next week another box showed up.this cowl panel had very minor weave divots in a few spots and the edge was chipped and cracked.you could feel the crack with your nail.and if i really wanted to get picky the clear was scratched but very minor.well pics were sent again and they said they new how to repair it ect.i told them i paid good money for the part and dont think i should have to repair a brand new item.next email to me was a new one is on its way monday morning.
now todays email was they /I spoke with Matt about the cowl panel. I think that because we have failed to meet your standards that we will go ahead and refund you the entire amount with shipping.im very upset over this ordeal.i find it hard to belive they cant ship me an undamaged cowl.here is a quote from there blemished parts sale.i did not buy blemished remember[Here is an example of the clear coat, scratches, and weave imprefections found in these parts. This is a small sample, but they typically all will be similar to these examples. These are tiny imperfections to most people, but they are not up to par of the quality we are known to offer.]i really wantedto have this high tech part on my car but i know its not gonna happen.here are a few pictures of the stuff/i need to down size them

MaxHarvard · #2 06-02-2009, 06:18 PM

Wow, I'm not sure what to say. It sounds like they really tried their best to take care of you. Sounds like the carrier or the packaging got messed up somehow. I find it hard to imagine Anvil trying to get one over on someone.

speedshftr · #3 06-02-2009, 06:42 PM

they did say they would make me happy with any way i choose it to go down.as of the 2nd to last email from them the new one was on its way,then today they said they will refund me.im guessing they cant send a part to me and be confident it will arrive safely.the first part arrived on glorified tissue paper.i asked them to bubble wrap the next one.it was and had a foam type stuff on edges.which leads me to think it left the factory that way.im painting mine so the weave divots were not really a big deal.its just the chips and cracks that im not going to live with.im not haveing the car painted only for something like this to come back down the road.i guess me body man will have to fab my old cowl up.i really meant well and wanted to run this state of the art part on my car but ive been told this will not happen.i need to get the other pics up

speedshftr · #4 06-02-2009, 06:49 PM

tyler you did try to help but in the end i would of rather had a non defective part then the money back.i guess it wasnt meant to be.i do like your stuff but you not being able to get a semi fragile part across the country is a problem.put your self in my shoes for a moment.i guess it will be for the best if i use the steel part.i really wanted to be one of the guys running the anvil carbon but its just not gonna happen
i guess thanks for trying

speedshftr · #5 06-02-2009, 06:53 PM

mkelcy
they are not out 2 cowl hoods/they shipped me 2 damaged cowl covers.they are here to be picked up at anytime by ups or fed ex.they are of no use to me damaged.money is not that easy these days and for a few hundred bucks i thought i was getting quality stuff.

Mkelcy · #6 06-02-2009, 07:08 PM

Quote:

Originally Posted by speedshftr

mkelcy
they are not out 2 cowl hoods/they shipped me 2 damaged cowl covers.they are here to be picked up at anytime by ups or fed ex.they are of no use to me damaged.money is not that easy these days and for a few hundred bucks i thought i was getting quality stuff.

My bad. I thought it was a cowl hood.

That said, as I understand it, they shipped you a good cowl panel that was damaged in transit. They then shipped you a second cowl panel that was either damaged in transit or not up to your standards. Now they've offered you a full refund including shipping. Do your know how rare that is?

What do you want? Do you think they should keep shipping cowl panels until you get one you're happy with? No business is going to succeed shipping part after part that get damaged or rejected until the customer is happy.

All this story does is tell me Anvil is a class act (I'd expect nothing less from a company that has hired Tyler as its public face).

Roger M · #7 06-02-2009, 06:55 PM

Its too bad that things didnt go right for you on this purchase.... but

IMHO, you should not have posted this thread, unless your goal was to bash Anvil. They have tried to correct the issues and have refunded all of your investment. The problems should have been kept on a personal level(email, phone, PM). I think this thread should be removed.

lil427z · #8 06-02-2009, 07:02 PM

thank you. lock it down.
rick k

speedshftr · #9 06-02-2009, 07:03 PM

no bash.im just upset i was told yesterday its on its way and now its not.also the second cowl left the factory damaged.there was no way that chip got chipped thrue there edge packing.has anyone else goten any stuff that was damaged from them then got another that was rite?i just wished that happened to me.they are decent people i just cant figure out why i couldnt get an undamaged part,plain and simple

Teetoe_Jones · #10 06-02-2009, 06:36 PM

Wait- Let me get this straight-

UPS damages 2 of our shipments and we offer a full refund and you are unhappy? What would you like us to do? We don't have a cowl left that will meet your high standards (or ours) even though you told me it was going to be painted. I did what I thought was the best thing for you- a refund in full immediately.

You can now go the other direction you stated to me in your email about filling in the factory panel and using it. If I had a smooth cowl that I thought UPS wouldn't destroy by the time it got there and wouldn't have any blemish at all (impossible) I would have sent it yesterday morning. After looking through what we have left in that model (smooth cowl, vent/recess delete) I determined that you would have been unhappy again.

Tyler