problems with getting parts from driverz inc. - Lateral-g Forums

Southrod · #1 03-14-2011, 05:17 PM

Anyone else having trouble getting parts they have paid for out of Driverz inc.
All I get is one excuse after the other.

rogue · #2 03-14-2011, 05:35 PM

Quote:

Originally Posted by Southrod

Anyone else having trouble getting parts they have paid for out of Driverz inc.
All I get is one excuse after the other.

lack of response on phone calls and sales emails on my end. ended up going with diff vendor

**Flash68** · #3 03-14-2011, 05:41 PM

I've always had prompt communication and delivery from Driverz. Bought 4 sets of tires over past couple of years.

awr68 · #4 03-14-2011, 07:35 PM

Is Jon in the office? Perhaps his wife is in the hospital? They may need a little extra understanding at this difficult time.

ccracin · #5 03-14-2011, 08:21 PM

I emailed him 2 times today and got a response within 5 minutes each time. Shrug.

spacepirate · #6 03-14-2011, 08:51 PM

Yeah I've gotten pretty swift help from them in my purchases. Justin and Jon have helped me in both cases.

buickfunnycar.com · #7 03-15-2011, 03:09 PM

Quote:

Originally Posted by Flash68

I've always had prompt communication and delivery from Driverz. Bought 4 sets of tires over past couple of years.

Likewise,4 sets of wheels/tires and never an issue...

**Steve1968LS2** · #8 03-15-2011, 03:45 PM

Funny.. I saw this thread and called thier shop.. Jon answered on the second ring.

Told him of this thread so he can respond.

Personally I've always had good luck dealing with them.. in fact they dragged thier butts out of bed at 5AM on a Sunday to mount two tires so I could race later that day.

Two sides to everything so let's let Driverz Inc respond

DriverzInc · #9 03-15-2011, 03:52 PM

Thanks Steve. Steve Called my cell phone

With the parts in question for Southern Rod and Custom... its a cluster F of events, partly my fault really, with all that is going on in my personal life, the part he ordered got PO'd late, (along with a few select other parts that were ordered around the same time). I've been catching up with those orders ever since.

All new orders have been good though.

With Southern Rod's parts, he ordered some Shelby Engine parts, which we are not a dealer for, but offered to source them anyway which were a block, and some other misc. parts. I went ahead and ordered them, and Shelby took forever to get them down, and when the finally did arrive, we had problems with FedEx and shipping them Internationally. And, since we did them as a favor, we didn't make any money on the deal. Bad move on my part, because after they were delivered late, I shipped them to Australia, on my bill, so I ended up losing money, lots of money.

Then, we recently shipped a Tru_Trac out to them, and FedEx sent us back some paper work that needed to be filled out, again, because of the international order. I've responded to the customers emails, I know we're late on the last part, but guranteed a good tracking number to him by this Friday, and hoped we were all done with this order. I know he may never order from me again, but at least we made good on everything, and I've done all I can. I know he's pissed, but at least we tried, and that Tru-Trac will have a tracking number that is good by Friday.

Thanks to the mods that called me.