How long is too long to wait for a sales receipt? - Lateral-g Forums

67XR7 · #1 11-23-2015, 12:30 PM

Recently purchased an automotive product and I am very happy with the service and product. But I purchased this item over two months ago with still no receipt in hand.

I have asked atleast 5x through various emails. Normally a receipt wouldn't be such an issue but I cannot come to an agreement for value with my insurance and receipts are vital to helping my case. Had my car been a 69 camaro I wouldn't have to worry about any of this. Lol

The shop is small and basically a solo operation but now it's two months later. What would you do if in my shoes?

**Schwartz Perf** · #2 11-23-2015, 02:29 PM

I'd just keep on bugging them. Most companies will provide the final receipt/invoice upon shipment of the item. If they're a small shop then they may not have an invoice software, making it more time consuming to create one.
Sheesh sounds like I'm on their side. lol

-Dale

TheJDMan · #3 11-23-2015, 02:49 PM

You stated that you have sent 5 emails. Call them!

67XR7 · #4 11-23-2015, 03:30 PM

Received an email response this morning that I should see something shortly.

BMR Sales · #5 11-23-2015, 04:14 PM

Squeaky Wheel gets the Grease

Vega$69 · #6 11-23-2015, 05:31 PM

I would just drive to the shop and get the receipt in person

67XR7 · #7 11-24-2015, 06:50 AM

Quote:

Originally Posted by TheJDMan

You stated that you have sent 5 emails. Call them!

Every time I sent an email I received a response back, I guess my thought was he'd see the email and go "oh I forgot to send it, I'll attach it to my response email and send it now"
if I call he answers, says "sorry I forgot" then hangs the phone up, fields a few more calls and I'm forgotten about once again.