I gotta chime in here. I can totally understand why people would ask on any forum about a problem with a product. It's VERY easy to be involved in a project when the manufacturer is not open. However, the manufacturer should be the first person to get a shot at correcting the issue. After that, then you can discuss the outcome. Think of it this way. You sell a car to another Lat G member. The buyer has a problem and posts the problem on a forum before ( if at all) contacting you. Just something to think about. Once again, I know it's easy to post first, but try the other route and you may be surprised.
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