Gooseneck trailer tips

[camcojb]

Originally Posted by GregWeld

Ya know Jody -- Seriously -- I am a dream customer. SAR - which should stand for Stupid Ass Retards - worked the entire build of the '32 with funds UP FRONT without once ever having to ask me for a reload. Who does that? Me... because I understood that it was "tough" out there and I figured I'm going to have to pay for the stupid little car no matter what - so big deal if I'm 30 days ahead of the game. Big whoop.

Brizio has been working now for several months - billing against the funds I wired him this summer.... and he's nowhere close to being out of money. The entire build was discussed - motor - tranny - color - interior - stance - looks - everything UP FRONT.... They're not waiting on me for a single thing. They know exactly what I want - they have funds to buy all the parts - body - frame - motor - everything.... way before they need it. How easy is that? I trust them. I know what I want - I communicate it - and let them rock and roll.

I don't ask for a discount for cash - I don't ask them for interest on my money - I only ask that they hurry up because I'm like a little kid waiting for Christmas morning.

This is why I say "it must just be me". SAR screwed the pooch.... cost them the next build.... the trailer guys (Renegade) have now blown through TWO builds and got neither of them. Little wonder business is tough! It's hard enough when you do everything right - let alone when you're stupid enough to blow through the easy customers! UGH!

To me it's much easier (and more successful) to keep your customers happy and get the rewards of that relationship, plus the additional business they bring because they're happy and spread the word, than to not take care of your customers and constantly battle to replace the ones you lose so you stay in business. As hard as it can be to develop a good customer it baffles me that so many companies just don't seem to care about keeping them.