I had the same problem with them recently.
I called 4-5 times over 2 days and someone finally picked up on the last try before I gave up. However, once I got a hold of someone, they were quick to send me a quote and quick to get me my coated rim halves.
I need to order some more wheels and I'm a little nervous to do business with them. As you said, they have sort of dropped off the face of the earth. Makes me uneasy as to the state of the business.
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